Shipping Policy

Last updated: September 7, 2026

Thank you for shopping with us! This shipping policy outlines how we handle order fulfillment, rates, and delivery expectations across Canada and beyond. We do our best to always include shipping, however some custom orders will see shipping added to their invoices.

Order Processing Time

All orders are processed within 2 to 3 business days (Monday through Friday, excluding statutory holidays).
Orders placed after 2:00 PM will begin processing the next business day.
During peak holiday volumes or promotional sales, processing times may be extended by an additional 2–3 business days.

Domestic Shipping (Canada)

We ship all domestic orders securely via Canada Post.

Free Shipping: We offer free standard shipping on all Canadian orders over $125.00 CAD (before taxes).
Calculated Shipping: For orders under $125.00 CAD, shipping fees are calculated by weight and destination. You can view your exact shipping cost directly in your cart before finalizing your purchase.
Delivery Speeds: Depending on the service selected at checkout, Canada Post Regular Parcel takes 3 to 9 business days, Expedited Parcel takes 2 to 7 business days, and Xpresspost takes 1 to 3 business days.

International Shipping

We currently ship to the United States and select international destinations via Canada Post International tracked services.
U.S. & International Rates: Shipping fees are calculated at checkout based on the total weight of your package and destination.
Customs, Duties, and Taxes: Customers outside of Canada are responsible for any applicable customs duties, tariffs, and value-added taxes (VAT) imposed by the destination country.

Order Tracking

Once your order ships, you will receive a Shipment Confirmation email containing your Canada Post tracking number.
Tracking information typically becomes active within 24 hours after Canada Post scans the package at the sorting facility.

Lost, Damaged, or Delayed Packages

Delays: Extreme weather disruptions, peak holiday volumes, or remote Canadian postal codes can cause transit delays. We are not responsible for carrier delays once the package is in Canada Post's possession.
Damaged Goods: If your package arrives damaged, please take photos of the box and the damaged items, and contact us within 15 days of delivery at [Your Email Address].
Lost Packages: If tracking shows your package was delivered but you haven't received it, please check your community mailbox, safe drop locations, or with neighbors before contacting us.

If you have any questions regarding your shipment, please reach out to us at:

Email: info@urnternity.ca
Phone: (123) 456-7890